/* Support tickets */
.sp { max-width: 1100px; margin: 0 auto; }
.sp [hidden] { display: none !important; }
.sp-app { display: grid; grid-template-columns: 330px minmax(0, 1fr); gap: 18px; align-items: start; margin-top: 22px; }
.sp-side, .sp-main, .sp-gate { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); }
.sp-side { padding: 16px; position: sticky; top: 88px; max-height: calc(100vh - 110px); overflow: auto; }
.sp-side-h { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 12px; }
.sp-side-h h2 { margin: 0; font: 700 12px ui-monospace, Consolas, monospace; letter-spacing: .14em; text-transform: uppercase; color: #fff; }
.sp-side .btn, .sp-form .btn, .sp-reply .btn, .sp-welcome .btn, .sp-thread .btn, .sp-gate .btn { padding: 9px 16px; font-size: 11.5px; box-shadow: none; margin: 0; }
.sp-none { margin: 8px 0; font-size: 13.5px; color: var(--mute); }
.sp-list { margin: 0; padding: 0; list-style: none; display: grid; gap: 6px; }
.sp-item { display: block; width: 100%; padding: 11px 12px; text-align: left; background: var(--bg); border: 1px solid var(--line); border-radius: var(--radius-md); color: var(--text-primary); font: inherit; cursor: pointer; transition: border-color .15s; }
.sp-item:hover, .sp-list li.on .sp-item { border-color: rgba(255, 107, 107, .55); }
.sp-item-t { display: flex; align-items: flex-start; justify-content: space-between; gap: 8px; }
.sp-item-t b { color: #fff; font-size: 14px; line-height: 1.3; word-break: break-word; }
.sp-item small { display: block; margin-top: 4px; font-size: 11.5px; color: var(--mute); }
.sp-pill { flex: none; padding: 2px 9px; border-radius: 999px; border: 1px solid var(--line); font: 700 10px ui-monospace, Consolas, monospace; letter-spacing: .08em; text-transform: uppercase; color: var(--text-sec); }
.sp-pill.open { color: #fbbf24; border-color: rgba(251, 191, 36, .5); background: rgba(251, 191, 36, .08); }
.sp-pill.answered { color: var(--ok); border-color: rgba(16, 185, 129, .5); background: rgba(16, 185, 129, .08); }
.sp-pill.closed { color: var(--mute); }

.sp-main { padding: 24px; min-width: 0; }
.sp-main h2, .sp-gate h2 { margin: 0 0 8px; font: 900 28px/1.1 var(--font-disp); text-transform: uppercase; color: #fff; }
.sp-main p, .sp-gate p { margin: 0 0 12px; color: var(--text-sec); font-size: 15px; line-height: 1.6; }
.sp-tips { margin: 0 0 18px; padding-left: 20px; display: grid; gap: 6px; color: var(--text-sec); font-size: 14px; }
.sp-gate { max-width: 520px; margin: 22px auto 0; padding: 28px; text-align: center; grid-column: 1 / -1; }
.sp-form { display: grid; gap: 14px; }
.sp-form h2 { margin-bottom: 0; }
.sp-f { display: grid; gap: 6px; min-width: 0; }
.sp-f label { font-size: 12px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--text-sec); }
.sp-f small { font-size: 12px; color: var(--mute); }
.sp-form input, .sp-form select, .sp-form textarea, .sp-reply textarea { width: 100%; box-sizing: border-box; padding: 12px 14px; background: var(--bg); border: 1px solid var(--line); border-radius: var(--radius-md); color: #fff; font: inherit; font-size: 14.5px; }
.sp-form textarea, .sp-reply textarea { resize: vertical; line-height: 1.55; }
.sp-form input:focus, .sp-form select:focus, .sp-form textarea:focus, .sp-reply textarea:focus { outline: none; border-color: var(--rust); box-shadow: 0 0 0 3px var(--red-dim); }
.sp-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.sp-acts { display: flex; flex-wrap: wrap; gap: 10px; }
.sp-err { min-height: 18px; margin: 0 !important; font-size: 13px !important; color: #ff8f8f !important; }

.sp-th { display: flex; align-items: flex-start; justify-content: space-between; gap: 14px; margin-bottom: 16px; padding-bottom: 14px; border-bottom: 1px solid var(--line); }
.sp-th h2 { margin: 0 0 4px; word-break: break-word; }
.sp-th small { color: var(--mute); font: 600 11.5px ui-monospace, Consolas, monospace; }
.sp-msgs { display: grid; gap: 12px; margin-bottom: 18px; }
.sp-msg { padding: 14px 16px; border: 1px solid var(--line); border-radius: var(--radius-md); background: var(--bg); }
.sp-msg.staff { border-color: rgba(255, 107, 107, .45); background: linear-gradient(120deg, var(--red-dim), var(--bg) 70%); }
.sp-meta { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; margin-bottom: 6px; }
.sp-meta b { color: #fff; font-size: 13.5px; }
.sp-meta span { color: var(--mute); font-size: 11.5px; }
.sp-msg p { margin: 0 !important; white-space: pre-wrap; word-break: break-word; color: var(--text-primary) !important; font-size: 14.5px !important; }
.sp-reply { display: grid; gap: 10px; }
.sp-closed { padding: 12px 14px; border: 1px dashed var(--line); border-radius: var(--radius-md); }

@media (max-width: 900px) { .sp-app { grid-template-columns: 1fr; } .sp-side { position: static; max-height: none; } }
@media (max-width: 560px) { .sp-row { grid-template-columns: 1fr; } .sp-main { padding: 18px 16px; } .sp-main h2 { font-size: 24px; } }